Privacy Policy

Last updated: November 20, 2026

Welcome to ChatoPet ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.chatopet.com (the "Site") and use our services (the "Services").

By accessing or using our Site, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. We encourage you to review this policy regularly as we may update it from time to time.

1. Information We Collect

We collect personal information that you provide to us when using our Site and Services, as well as information automatically collected through your use of our Site.

1.1 Personal Information You Provide

When you use our Services, we may ask you to provide us with certain personal information, including:

Contact information (name, email address, phone number)
Health information when using our assessment tools and services
Demographic information (age, gender, location)
Account login information (username, password)
Payment information when making purchases (processed securely through third-party services)

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and your usage of the Site, including:

Device information (device type, operating system, browser type)
Log information (IP address, access times, pages visited, referring websites)
Usage information (clickstream data, features used, search queries)
Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our Services, as well as to communicate with you. Specifically, we may use your information to:

Provide and personalize our health assessment tools and services
Communicate with you about your account, services, and important updates
Respond to your inquiries, comments, and customer service requests
Send you newsletters, promotional materials, and other information that may be of interest
Analyze usage patterns to improve our Site and Services
Protect against fraud, unauthorized access, and other malicious activities
Comply with legal obligations and enforce our Terms of Service

3. Data Sharing and Disclosure

We will not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Cloud hosting and infrastructure providers
Payment processing services
Email communication services
Analytics and data processing services

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose information when we believe in good faith that disclosure is necessary to:

Protect our rights, property, or safety, or that of others
Prevent or investigate possible wrongdoing in connection with the Services
Comply with legal obligations or respond to lawful requests

3.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in control or ownership of your personal information.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site, analyze usage patterns, and personalize content. Cookies are small data files stored on your device when you visit a website.

4.1 Types of Cookies We Use

Essential Cookies: Necessary for the Site to function properly and cannot be turned off.
Analytics Cookies: Help us understand how visitors interact with the Site by collecting information anonymously.
Personalization Cookies: Used to remember your preferences and provide a more personalized experience.
Advertising Cookies: May be used to deliver relevant advertisements and measure their effectiveness.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest
Secure server infrastructure with access controls
Regular security assessments and audits
Employee training on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

6.1 Access and Correction

You may access, update, or correct your personal information by logging into your account or contacting us directly.

6.2 Data Portability

You may request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.

6.3 Deletion

You may request the deletion of your personal information, subject to certain legal exceptions and our legitimate business interests.

6.4 Opt-Out

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in the emails or contacting us directly.

7. Third-Party Websites and Services

Our Site may contain links to third-party websites and services that are not owned or controlled by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices or content of those sites.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children under 13, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries outside of your own, including the United States. These countries may have different data protection laws than your country of residence. We will take appropriate measures to ensure that your information is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

ChatoPet
Email: info@chatopet.com
Location: United States

Effective date: November 20, 2026